SHOP THREE OLIVES® VODKAS
Having issues with your order? Check out our frequently asked questions below to find your answer. If you are still experiencing trouble, email our customer service team [email protected] and they will be happy to help you! We ask that you please allow 3 business days for our team to get back to you.
Our customer service team is available to you Monday thru Saturday from 9:00 AM to 12:00 AM EST and Sunday from 10:00 AM – 12:00 PM EST.
You will receive a shipping confirmation email with the tracking number attached once your order ships. If you did not receive this email, please contact [email protected] for additional support.
Our customer service team will get back to you within 3 business days.
We’re so sorry to hear your order arrived in less than perfect condition! If your item is damaged or incorrect, please contact us at [email protected] within 7 days of receipt. Please include your order number, name, email address, a brief explanation of the issue, and a photo of the damage. We will then work with you to arrange a return, replacement, refund or credit within 3 business days.
Please review your order carefully before placing it. Once your order is placed, we cannot guarantee accommodating changes after the processing and shipping stage has been completed. You can request support at [email protected].
Please include your order number in the subject line and we will determine if we can solve the issue.
We accept standard credit cards such as Visa, Mastercard, American Express, Discover, and Diners Club. We also accept payment methods like Apple Pay and Google Pay (please note that these need to be set up via your device applications if you would like to use these to place your order).
You can request a cancellation or refund up until your product has shipped. Once your product has been delivered, we are unfortunately unable to offer any refunds. If you are unhappy with the product or have any other concerns you can always reach out to [email protected]!
Pre-orders are advance purchases made on new and/or limited time products that are scheduled to be shipped at a future date.
Your credit card will be charged the moment you place your pre-order.
Pre-ordered products typically ship within 30 business days after purchase deposit. In the event there is a fulfillment delay, our customer service team will contact you via email with a new expected delivery date. Please note that if you combine in-stock and pre-order items into one purchase, all items will be shipped when the pre-order is fulfilled. If you have not received your pre-order and have further questions, please contact our customer service team at [email protected].
There is a Flat Rate $9.99 shipping charge across all the states that the website can ship to.
Please note that your order will be delivered straight to your door and will require an adult signature and ID check upon delivery.
In the United States, federal law mandates a three-tiered system of alcohol distribution. The first tier, who are the producers or importers of alcohol products, can only sell to the second tier, who are wholesale distributors. This second tier can only sell to the third tier, who are licensed retailers, and only the third tier can sell alcohol products to the public.
When you place an order, the order is sent to a licensed 3rd party retailer in the Reservebar network (i.e. the third tier) to be fulfilled. If the selected retailer does not have the needed product in stock, they may need to wait for a shipment from the wholesale distributor (i.e. the second tier), who may in turn need to wait for a shipment from the producer or importer of the product (i.e. the third tier). When a Three Olives Vodka order does not ship at the expected time, a delay at the first or second tier of this three-tiered system is often the reason.
When the retailer has the needed product(s), they ship your order via ground shipping. Most orders ship within 5 business days.
Orders typically take 1 to 2 days to ship from order date, depending on location. Our retail partners fulfill within 1 – 3 business days and ground shipping is typically 3-5 days. If your order is engraved, please allow 7 – 10 business for shipping. Local Delivery ships immediately and within the same day of the order being placed. The local delivery service provider will send an SMS notification to the customer with the expected Delivery times.Our customer service team will get back to you within 3 business days.
Yes. Once your order is shipped, you will receive an email with the carrier name, order number, and tracking number
Yes, someone 21 or older with a valid ID must be available to sign for the products.
By federal law, only individuals of 21 years and older are allowed to buy alcoholic beverages. Because the product is shipped or delivered, the carriers must make sure that the purchaser as well as the recipient, on his/her behalf, is 21 years and older. If no signature can be collected, the carrier will leave a notice for a second or third attempt or further shipping instructions. After that, the shipment will be returned to the sender at cost to the customer.
Our retail partners can fulfill orders in the US except for the following states: Alabama, Arkansas, Georgia, Idaho, Iowa, Kansas, Kentucky, Massachusetts, Michigan, Mississippi, North Dakota, Ohio, Oklahoma, Oregon, South Dakota, Tennessee, Utah, Vermont.
Our orders are fulfilled by licensed 3rd party retailers in the Reservebar network. Retailers use a variety of fulfillment carriers including FedEx, GLS, and UPS. We also have On Demand Delivery services for Alcohol products via Local Delivery.
As of now, we are unable to ship orders to PO Boxes. All orders require someone 21 or older with a valid ID to sign for the products.
In the United States, federal law mandates a three-tiered system of alcohol distribution. The first tier are producers or importers of alcohol products and can only sell to the second tier;wholesale distributors. The second tier can only sell to the third tier made up of licensed retailers, and only the third tier can sell alcohol products to the public.
When you place an order for an alcohol product online, the order is sent to a licensed retailer (i.e. the third tier) to be fulfilled. If the selected retailer does not have the needed product in stock, they may need to wait for a shipment from the wholesale distributor (i.e. the second tier), who in turn may need to wait for a shipment from the producer or importer of the product (i.e. the third tier). When a Three Olives Vodka order does not ship at the expected time, a delay at the first or second tier of this three-tiered system is often the reason.
When the retailer has the needed product(s), they ship your order via ground shipping. Most orders ship in just 3-5 business days.
We currently do not offer discounts on our products. The price that you see at checkout will be the final price of the product.
We offer free shipping as a limited time offer, via email and/or other promotional campaigns. We encourage you to sign-up to our newsletters to stay informed of free shipping promotions when they are available. Please sign-up here to be added to our mailing list.
We strive to keep ample quantities of all the items we carry. If an item goes out of stock, please contact our customer service team at [email protected].
The final price for the product is dependent on your shipping address, zip code, and the retail partner state that will be fulfilling your order.
Yes, we currently have On Demand Delivery services for Alcohol products via Local Delivery.